For orders placed in Cairo & Giza, we endeavour to process the 2-3 business day. Orders placed across Egypt will be processed the 4-7 business day.

During sale events and new collection launches, there may be a slighly longer processing time.

Exchange & Refund Policy

We want you to love your purchase! If you’re not fully satisfied, we offer exchanges and returns within 14 days of receiving your order.

Exchange Options:• In-Store Exchange: Visit our store within 14 days to exchange your item—just bring your receipt and the item in its original condition.• Exchange by Shipping: Prefer to exchange from home? No problem! Ship the item back to us within 14 days. Customers are responsible for return shipping fees.

Return for Refund:• Items can be returned within 14 days for a refund to your original payment method.• Returned items must be unworn, unwashed, and with all original tags and packaging.

Please Note:• Shipping fees are non-refundable.• We do not accept returns or exchanges after the 14-day window.• Final sale items are not eligible for return or exchange.If you need help with your exchange or return, feel free to contact our customer service team—we’re here to help!